Shipping

At Creations By Bay, we are dedicated to providing you with exceptional service. Please allow up to 5-7 business days (excluding weekends and holidays) for us to ship your items, although we often ship sooner. We ship all orders via USPS (US Postal Service) from Monday through Friday, excluding holidays. You will receive a tracking number via email once your order has shipped for your convenience.

For deliveries within the USA, expect your package to arrive within 5-7 business days after it has been dispatched. Please note, orders paid via e-check through PayPal will only be shipped after the payment has cleared.

If you haven't received a tracking number within 3 business days, please check your junk/spam folder. If it’s not there, feel free to contact us via email for assistance. We’re here to help with any questions or concerns you might have.

Once your order is shipped, please direct any shipping-related inquiries to the U.S. Postal Service, as they are now in possession of your order. You can reach USPS for assistance at usps.com or by calling (800)275-8777.

If your shipment is marked as "DELIVERED" but you have not received it, please contact your local post office to resolve any delivery issues. As the U.S. Postal Service handles all aspects of delivery, they are best equipped to address concerns related to damage, theft, or misdeliveries.

We pride ourselves on creating unique, made-to-order items, which may result in slight variations. If you are not completely satisfied with your purchase, please email us, and we will do our utmost to resolve the issue to your satisfaction.

For a smooth process, please select 'Shipping' as your delivery method on all orders. We appreciate your cooperation and are excited to serve you. Thank you for choosing Creations By Bay!